Cancellation Policy
Right of Cancellation
You have the right to cancel this contract without giving any reason within fourteen days. The cancellation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods.
To exercise your right of cancellation, you must inform us by a clear statement – for example by email to admin@welcomna.com – of your decision to cancel this contract. To meet the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period expires.
Consequences of Cancellation
If you cancel this contract, we must refund you all payments we have received from you, including the delivery costs (except for the additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered by us), without delay and in any event within fourteen days from the day on which we receive the notification of your cancellation of this contract. For this refund, we will use the same payment method that you used for the original transaction, unless you expressly agreed to something else; in no event will you be charged any fees for this refund.
We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us without delay and in any event within fourteen days from the day on which you notify us of the cancellation of this contract, or before the expiration of the fourteen-day period. The deadline is met if you send the goods before the expiration of the fourteen-day period. You bear the direct costs of returning the goods.
You only have to bear any loss in value of the goods if this loss in value is not due to handling of the goods that was not necessary to check the condition, characteristics, and functioning of the goods.
Exclusion of the Right of Cancellation
The right of cancellation does not apply to contracts for the supply of goods that are not prefinished and for whose manufacture an individual selection or specification by the consumer is essential, or which are clearly tailored to the personal needs of the consumer (Section 312g(2) No. 1 of the German Civil Code).
This applies to all personalized items in this shop – i.e., all items that bear your photo, your name, a date, or other information provided by you. These items are made exclusively for you.
Your statutory warranty rights in the event of defective goods remain unaffected. In addition, our voluntary 30-day satisfaction guarantee applies.
Sample Cancellation Form
If you want to cancel the contract, you can fill out this form and send it back to us:
To [provider, address, email – see Legal Notice]
I/We hereby cancel (*) the contract concluded by me/us (*) for the purchase of the following goods (*)
Ordered on (*) / received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for notifications on paper)
Date
(*) Delete as appropriate.