These terms reflect the business process as it actually takes place on this website. Before publication, they are reviewed once by a lawyer – in particular § 1, as soon as the provider details are entered in the Legal Notice.
§ 1 Scope and Provider
These General Terms and Conditions apply to all orders placed by consumers and businesses through this online shop. The provider is Welcomna LLC, 6405 Saykally Rd St, Ste 5763, Cheyenne, WY 82009, United States of America; the complete provider details are available in the Legal Notice. Any alternative terms and conditions proposed by the customer shall not form part of the contract unless we expressly agree to their validity.
§ 2 Conclusion of the Contract
The presentation of products in the shop does not constitute a legally binding offer, but rather an invitation to place an order. By submitting the order, you make a binding offer. We will confirm receipt of your order immediately by email; this confirmation of receipt does not yet constitute acceptance of the offer. The contract is concluded when we accept the offer or ship the goods.
§ 3 Personalized Items
Almost all items in this shop are made especially for you according to your specifications – photo, name, date. Please check your details carefully before submitting the order. We cannot be held responsible for errors in the data you submit, for example in the spelling of a name.
By uploading a photo, you warrant that you have the necessary rights to it and that no third-party rights are violated.
Changes or cancellations are possible within 12 hours of the order, provided that production has not yet started.
§ 4 Prices and Shipping Costs
All prices include statutory value added tax. Any additional shipping costs will be shown at checkout before you submit the order. Details can be found under Shipping & Delivery.
§ 5 Payment
The payment methods offered at checkout apply. Payment is due upon conclusion of the contract.
§ 6 Delivery
We deliver to the countries available for selection at checkout. Processing and delivery times are stated under Shipping & Delivery; these are estimated timeframes, not bindingly promised delivery dates, unless otherwise expressly agreed.
§ 7 Retention of Title
The goods remain our property until full payment has been received.
§ 8 Right of Withdrawal
Consumers have a statutory right of withdrawal. This right does not apply to goods made to the customer's specifications or clearly tailored to personal needs (§ 312g para. 2 No. 1 BGB). Details and the full information on the right of withdrawal can be found under Right of Withdrawal.
§ 9 Warranty and Voluntary Guarantee
The statutory warranty for defects applies. Independently of this, we voluntarily offer a 30-day satisfaction guarantee in the event of damage, incorrect delivery or manufacturing defects; details can be found under Returns & Exchanges. This voluntary service does not limit your statutory rights.
§ 10 Liability
We accept unlimited liability for intent and gross negligence, as well as for injury to life, body or health and in accordance with the provisions of the Product Liability Act. In the event of slight negligence in breach of essential contractual obligations, liability is limited to typical, foreseeable damages. In all other cases, liability is excluded.
§ 11 Dispute Resolution
We are neither willing nor obliged to participate in dispute resolution procedures before a consumer dispute resolution body.
Note: A reference to the European Commission's ODR platform is deliberately no longer included here. The platform was discontinued on July 20, 2025 ; a link to it would now lead nowhere.
§ 12 Final Provisions
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the state in which you have your habitual residence remain unaffected. Should any provision be invalid, the validity of the remaining provisions shall remain unaffected.
Contact: admin@welcomna.com