Processing Time
All orders are processed within 1–3 business days . Personalized items are made only after you place your order. We do not ship on weekends or holidays. During periods of high order volume, processing may take slightly longer.
Delivery Time
| Destination Country | Estimated Delivery Time |
|---|---|
| Germany | 8–12 business days |
| Austria | 8–12 business days |
| Other European countries | 8–12 business days |
The delivery time is in addition to the processing time. Customs, weather, or delays with the shipping carrier may affect it.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and will be shown to you before you complete your order.
All prices include statutory value added tax.
Order Tracking
After shipping, you will receive an email with a tracking number and tracking link. It may take 24–48 hours for the first status to appear. See Track Order.
Incorrect Delivery Address
Please check your address before submitting your order. If it is incorrect, contact us immediately at admin@welcomna.com. We cannot redirect shipments that have already been sent. We cannot be held responsible for shipments that are lost due to an incorrectly provided address.
Lost or Delayed Shipments
If your shipment has not moved for more than three weeks, or is significantly beyond the stated delivery time, please contact us. If your address was correct, you can choose between a free replacement or a full refund.
Damaged Shipments
Take photos of the packaging and the item and write to us within 48 hours at admin@welcomna.com. You will receive a replacement or a refund.