As soon as your order leaves our warehouse, you will receive an email with the tracking number and tracking link.
How to track your shipment
- Open the shipping confirmation in your email inbox. Also check your spam folder.
- Click on the tracking link or enter the tracking number on the carrier's website.
The tracking information hasn't updated yet
After shipping, it takes 24–48 hours for the carrier to upload the first tracking updates. Until then, the tracking number will show no status – this is normal.
You haven't received a shipping confirmation yet
Your order is still being processed. Personalized items are only made after purchase: please allow 1–3 business days for processing before the order is shipped.
The shipment hasn't moved in over three weeks
Please contact us in this case. If a shipment is confirmed lost and the address you provided was correct, you can choose between a free replacement or a full refund.
Contact: admin@welcomna.com – please include your order number.